Additionally, Gartner has also decided to start including only technology providers that sell solutions based on their own intellectual property. Multi-instance solutions are no longer being included in the report. Important Changes to the Gartner CCaaS MQīefore we look at some of the market leaders, challengers, visionaries and niche players from this year’s CCaaS Magic Quadrant, it’s worth noting that Gartner has made a few changes to the way it measures CCaaS performance.įor instance, this year, Gartner only included multitenant vendors in their selection, in which all users shared a single software instance. Through cloud-based flexible deployments, companies can access the scalable and versatile functionality that they need for their contact centres, without the headache of having to constantly install and provision new technology.Īccording to Gartner’s latest 2019 report, contact centre as a service is set to be the preferred adoption strategy for 50% of contact centres by 2022.Īs CCaaS solutions grow increasingly popular around the world, business leaders and buyers turn to lists like the Gartner Magic Quadrant for help determining which vendors can best support their individual needs. Livtech has deep relationships with every one of these providers and can match up your company’s needs with one of them.ĬCaaS or Contact Centre as a Service solutions are some of the most valuable offerings in the communications market today. This is a great resource when navigating the CCaaS industry.
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